SMTP Email Settings

The SMTP settings tab within reputation management allows you to send a review request from any email address that you select. This is important because if you try to request a review from LeadSnap and the customer does not recognize our company they are unlikely to provide a review.

In order for this to work properly, you must authenticate your email address in our system. Below is a list of common hosting companies and email providers that you can you use for our settings.

With Gmail, it may be necessary to take some extra steps in order to authenticate properly. Please check out this guide: STMP settings for Gmail and Gsuite.

SMTP Settings Explained

• Enable SMTP - In order to take advantage of the SMTP email system, you must enable it here. These setting apply on a company level.
• Email Address - Enter the email address you would like to send review requests from.
• Password - Enter the password for the email account that you would like to send review requests from.
• Sender Name - Enter the name you would like displayed in the review request email.
• Host - Enter the SMTP host settings. This will be different depending on your email host. If it is a branded email account such as [email protected] the email account is usually controlled by the web host (in this case wherever bobsplumbing.com is hosted). If you are using Gmail, Outlook, Hotmail, etc. they have their own SMTP settings. We have listed many of the common providers in the table below.
• Outgoing Port - This can vary depending on the level of security you are using and the email host. Port 25, 587, and 465 are commonly used.
• Security - The type of security you would like to use for your email server. This will vary depending on your host and this choice will affect the port number.

Common SMTP Settings